At Lucy Shutter, we strive to deliver your orders safely and on time. This policy explains our shipping procedures and what you can expect when you order from us.
Order Processing
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Orders are processed within 1–3 business days after confirmation.
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Once your order is confirmed, you will receive a notification with estimated delivery details.
Shipping Methods
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We offer reliable shipping services worldwide.
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Delivery times may vary depending on the destination and local courier services.
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All orders are shipped via trusted carriers to ensure your package arrives safely.
Shipping Charges
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Shipping fees, if applicable, will be calculated at checkout.
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Any customs duties, taxes, or import charges for international orders are the responsibility of the customer.
Delivery Time
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Domestic orders are generally delivered within 5–10 business days.
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International orders may take 10–20 business days depending on the destination.
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Delivery times are estimates and may vary due to external factors beyond our control.
Order Tracking
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You will receive tracking information once your order has been dispatched.
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Please allow 24–48 hours for tracking updates to appear on the courier’s system.
Incorrect or Incomplete Address
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Customers are responsible for providing accurate and complete shipping details.
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Lucy Shutter is not liable for delays or non-delivery caused by incorrect addresses.
Damaged or Lost Items
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If your order is damaged during transit or lost, please contact us immediately at [email protected].
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We will investigate the issue and arrange a replacement or refund, if applicable.
Cash on Delivery (COD)
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Lucy Shutter accepts cash-on-delivery only. Payment is collected upon delivery of your order.
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Ensure someone is available at the delivery address to make the payment.
Contact Us
For any questions regarding shipping, delivery times, or lost/damaged orders, contact us at [email protected]