At Lucy Shutter, we want you to be satisfied with your purchase. This policy outlines the terms for returns and refunds for products bought through our website.
Eligibility for Returns
Returns are accepted only for items that are defective, damaged during shipping, or incorrect.
Items must be in their original condition, unused, and in the original packaging.
Personalized or custom products are not eligible for return unless damaged or defective.
Return Process
To initiate a return, please email [email protected] with your order number, item details, and reason for return.
Our team will review your request and provide instructions for returning the product.
Returns must be made within 7 days of receiving the order.
Refunds
Once the returned item is received and inspected, a refund will be issued for the product price only. Shipping or delivery charges are non-refundable.
Refunds will be processed using the same payment method as the original order, which in this case is cash on delivery; you will be reimbursed via an agreed method coordinated with our team.
Please allow 7–10 business days for the refund to be processed after we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected].
Provide photos of the damage or defect to help us process your return faster.
We will arrange for a replacement or refund at no extra cost.
Exchanges
Currently, we do not offer direct exchanges. Customers may place a new order for the replacement item after returning the original.
Contact Us
For any questions regarding returns, refunds, or defective products, contact us at [email protected]